SAP NEWSBYTE — SAP SE (NYSE: SAP) today today announced it has retained its position as a leader in utilities customer information systems according to the recent Gartner, Inc. Magic Quadrant for Utilities Customer Information Systems*. This marks the 10th consequitive year that SAP has been named a leader in utilities customer information systems rankings by major analyst firms.
“We believe the placement by Gartner reflects that SAP’s leadership in the utilities market continues to grow and that our recent innovations in the areas of cloud-based call center operations for residential as well as C&I accounts along with multi-channel customer engagement solutions are being widely adopted,” said Henry Bailey global vice president, Utilities Business Unit, SAP. “We will continue to deliver innovations to maintain this leadership position.”
SAP helps more than 4,200 utilities in 118 countries and 91 percent of utilities in the Forbes Global 2000 are SAP customers. SAP helps utilities run better by integrating energy supply chain processes, from procurement to consumption, providing real-time visibility of plant and performance and delivering a 360-degree view of their customers. SAP helps utilities customers:
- Integrate supply chain processes and information from procurement to delivery to consumption
- Establish a single, real-time view of plant and business performance
- Implement smart meters and demand side management to optimize energy consumption
- Acquire a 360-degree, real-time customer view
*Gartner “Magic Quadrant for Utilities Customer Information Systems, 2015”, June 2, 2015, by Zarko Sumic
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