In parallel, TELUS began to unleash a plethora of social and collaborative learning tools.
“We don’t think learning is just a two-week 40 hour event you take in a classroom,” said Pontefract. “It’s done through coaching, mentoring, discussions, books, webcasts, wikis and blogs amongst other methods. It’s all about the sharing of intellect, competence and acumen. Leadership is the same way.”
TELUS also recognized it had way too many disparate HR tools coupled with a less than desirable HR apps system.
“Ultimately because of the combination of what Success Factors brought with its HR apps to the cloud plus this wonderful thing called SAP Jam, we now had the freedom to deprecate some of our disparate tools that started our journey,” said Pontefract. “We’re looking at SAP Jam as a way to further unify the team member experience. For example, some of our HR systems and apps could not be accessed via a mobile device. Now we will be able to.”
Pontefract believes culture change, and leadership style change is not a light switch.
“It’s an ultra-marathon. You really have to train and prepare and re-iterate that there is going to be a lot of ups and downs throughout this 100-mile terrain. But you will get the badge at the end if you persevere and believe that there is something good at the end of this. If you believe that culture is a competitive advantage – don’t just speak about it but act upon it – you can definitely improve your levels of employee engagement and productivity.”
Dan Pontefract will be speaking at SAPPHIRE NOW, SAP’s premier customer event on May 15that 11:30. You can catch it liveright here.
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