Today’s buzz: Insurance industry. Do you gnash your teeth every time you deal with insurers? Do they even know the meaning of ‘customer experience’? The experts speak.
Mark Breading, Strategy Meets Action: “The insurance industry is in the midst of a long transition from paper to digital, affecting every part of the business, but especially the customer experience.”
Nathan Golia, Insurance & Technology: “I had the good providence to stumble upon a plan of the city council. A construction plan of epic proportions. We’re calling it a freeway. Eight lanes of shimmering cement running from here to Pasadena. Smooth, safe, fast. Traffic jams will be a thing of the past.” (Judge Doom, Who Framed Roger Rabbit, 1988 film)
Kathy Ann Hutson, IBM: “Customer-centered innovation is key to growth in the changing insurance marketplace.”
Bob Cummings, SAP: “There is no path. A path only forms when you walk.” (Chinese proverb)
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