Digitization: Changing the Utilities Customer Engagement

March 22, 2016 by Bonnie D. Graham 47

The buzz: Power to the people !

Mobile devices outnumber people on the planet, as 5.8 billion mobile users – 80 % of the world – connect via 8.6 billion devices (Radicati).

Predictions: By 2050, electricity, natural gas and water demand will double or triple. Energy and water usage will soar as vehicles and mass transit go electric to transport 10 billion people.

Implications: The global networked economy needs clean, dependable, affordable electricity. The utilities customer expects more.

The experts speak.

Robert Thiele, OpenText: “Men have become the tools of their tools.” (Henry David Thoreau)

Jacqueline Robinson, DTE Energy: “Impossible is just a big word thrown around by small men who find it easier to live in a world they’ve been given than to explore the power they have to change it.” (adidas Mission Statement)

James McClelland, SAP: “People don’t care how much you know until they know how much you care.” (Theodore Roosevelt)

Join us for Digitization: Changing the Utilities Customer Engagement.

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