WALLDORF, Germany — The Service & Support Professionals Association (SSPA), the most influential industry trade group for technology service and support professionals, has recognized SAP AG (NYSE: SAP) for its leadership, innovation and commitment in service and support. The SAP Global Service and Support organization was awarded top honors for service excellence in “Mission Critical Software Support.”
SAP was honored with the STAR Award for Service Excellence in Mission Critical Software Support for providing exceptional technical end-to-end support to customers’ mission-critical systems and services, enabling them to optimize their operations and solution landscapes. SAP has developed and delivers numerous service offerings to help customers manage complexity, mitigate risks and control costs across their solution landscape.
“We offer our congratulations to the SAP team,” said Stephen Smith, executive director, SSPA. “With Mission Critical Software Support, where a total number of 12 applications had been submitted, SAP has won one of the most prestigious awards that SSPA grants. The jury has realized that SAP has put a lot of effort into its STAR Award application. But even more, SAP is honored by its peers for its leadership, innovation and service excellence in Mission Critical Software Support. SAP has done a marvelous job.”
“Being acknowledged by our peers as one of the best in the business is an honor,” said Gerhard Oswald, member of the Executive Board and responsible for global service and support at SAP. “For more than 35 years we have been enabling our customers to manage their business processes effectively and empowering them through knowledge transfer and access to standards and best practices. At SAP, we are committed to offering our customers the end-to-end service and support they need to become best-run businesses.”
Founded in 1989, the Service & Support Professionals Association (SSPA) has nearly 200 member companies representing technology support, field service and customer relations organizations around the globe. Since its inception in 1990, the STAR Awards have become one of the highest honors in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide.
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