Giving Global Thrust to Customers’ Enterprise Performance

Feature Article | September 21, 2005 by admin

Addressing a critical factor for successful software implementations and ongoing business performance, SAP and RWD have forged a distribution agreement spanning nearly all countries worldwide for their combined change management and end-user training offering products and services that already have helped more than 700 SAP customers worldwide achieve time savings of up to 50 percent in training SAP users.
With the global relationship, SAP and RWD aim to meet the growing demand among SAP customers outside of the United States and Canada, where the companies have provided the training offering since 2001. The offering comes as enterprises increasingly recognize the importance of training and support services for more effective and rapid software deployment. According to estimates by analyst firm IDC1, worldwide IT training revenue will reach approximately $21 billion in 2005. “The operational success of enterprise application investments depends largely upon the speed, proficiency and skill with which employees can execute business processes using the technology,” said Cushing Anderson, program director, IT Education and Certification, IDC. “Organizations must offer employees continual access to the learning support resources they need to achieve the highest performance possible.”
Under the new agreement with RWD, SAP will distribute SAP User Training and Performance Solutions incorporating RWD Info Pak, a suite of services software to improve users’ proficiency in working with SAP solutions. By integrating the RWD suite, SAP offers a comprehensive training and performance solution that helps accelerate implementations through the efficient development, organization and distribution of documentation, training materials and online help.
For Toray Plastics (America) Inc., the world’s leading manufacturer of polypropylene and polyester packaging products, the low-cost, rapid implementation and training solution played a key role in transitioning 120 users from its legacy enterprise resource planning (ERP) system to mySAP ERP. “With mySAP ERP, we deployed a solution that realigns our core processes for greater productivity, touching all aspects of our employees’ work,” said Ann Thomas, SAP project manager, Toray. “SAP’s consulting services and RWD Info Pak helped ensure end-user adoption, enabling an implementation of just five months and paving a smooth path for the process efficiencies that we continue to gain.”
SAP, the world’s leading provider of business software and world’s largest enterprise application training provider, offers comprehensive knowledge transfer services to SAP’s customers and partners. With the new offering, companies can quickly and accurately create customized context-sensitive, online user support and printed documentation. “This new agreement expands our commitment with SAP to empower end users with the information and online performance support they need to be successful, helping SAP customers increase their return on investment,” said Michael Bray, president of Enterprise Learning Solutions, RWD.
“In today’s knowledge-based economy, education is the key to unlocking the organization’s potential and opening up business opportunities,” said Bob Armstrong, chief operating officer of SAP Education, SAP AG. “This has created a strong demand among SAP’s global customer base for world-class training services. Our new agreement with RWD uniquely positions SAP to offer customers worldwide a complete, one-stop solution for initial user training and ongoing education and documentation. SAP customers worldwide can empower their staff with SAP knowledge and skills that boost business agility and growth.”

Source: SAP AG

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