Andrew Jones Analyst, Altimeter Group
Andrew Jones is an analyst at Altimeter Group where he focuses on social media management and cross-channel customer engagement. He has helped define the Social Media Management industry and worked on several reports related to social management and measurement during the past three years at Altimeter. He has worked with dozens of clients to define social business strategy and advise on technology selection. Previously, Andrew worked at digital agency iCrossing, now part of the Hearst Corporation, where he managed accounts for several Fortune 500 companies. Prior to iCrossing, he worked at a series of technology, marketing, and research organizations. Andrew served in the Peace Corps, where he helped develop a number of infrastructure programs in a rural district between Costa Rica and Panama. He speaks German and Spanish and plays soccer. Recent research: Scaling Social Business: How Brands Manage Complex, Distributed Programs. Frameworks: Five Use Cases for Social Media Management.
A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.
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