SAP Radio Guest Speaker Overview

Anthony Leaper , Senior Vice President and Sales General Manager - Enterprise Social Software, SAP

Anthony Leaper is a software, marketing and sales enthusiast, lucky enough to have been given a job which aligns his passion for making a difference in the world of customer interactions. He heads up Business Development of our Enterprise Social Business Organization within SAP, responsible for driving SAP Sales Service and Marketing Focus.

With a personal, almost manic, bias to exceed his customers’ expectation, Anthony has the opportunity to influence and get developed software that helps our customers to improve their customer insight and intimacy in a way that delights and exceeds their expectations. His prior experience includes leading Go to Market and Solution Management activities for the SAP CRM and Business Suite, and holding the position of Head of CRM On Demand Product Management for EMEA at Oracle. Prior to Oracle’s acquisition of Siebel, he held the position of Siebel’s Chief Technology Director for EMEA, working closely with the customer base to ensure technology was applied to deliver excellence in customer interactions. He designed and developed Siebel’s IT Strategy offering and was universally recognized as a leading authority on Siebel’s technology and architecture. Starting at Siebel Systems in 1997 was a great opportunity in life that leads to memories and learning’s you never forget. As a founding member of the European Sales organization, he specialized in aligning “the art of how people wanted to interact with people”, to “the science of technically what was possible”.

Previous roles included CIO positions, implementing a diverse range of solutions including CRM tools, HR, ERP solutions and executive reporting, and a number of years of experience in the building industry.

Frictionless Customer Experience: War Stories

Today’s buzz: Customer experience. Is technology the magic bullet to help you give customers everything they could possibly want and more – and thus ensure their…

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Special Encore Presentation: Rise of the Social Enterprise Whats Up

Today’s buzz: Getting social. Tell the truth. When it comes to “social status”, is your company a hider or seeker? The experts speak: Michael Miscisin,…

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Rise of the Social Enterprise Whats Up

Today’s buzz: Getting social. Tell the truth. When it comes to “social status”, is your company a hider or seeker? The experts speak: Michael Miscisin,…

Read more and listen

Great Customer Service: Is Your Call Center Missing the Obvious?

Put on your consumer hat for a minute. Does your personal favorite customer service horror story end with how easily the offending company could have…

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Future of CRM: Know Thy Customer, Know Thy Profit

Some things never change. “The customer is always right,” a slogan associated with Marshall Field’s department store in the late 19th century, and attributed earlier…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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