Dennison DeGregor Worldwide Group Executive for CX Services, HP
Dennison “Dennis” DeGregor is the Worldwide Group Executive for CX Services at HP. He is responsible for next generation CX initiatives that change the way consumers access the brand, enabling the enterprise to drive business outcomes to new levels.
Prior to HP, Dennis was the Chief Customer Officer at Bank of America, SVP & Chief CX Officer at Allstate, SVP & Chief CX Officer at Merrill Lynch and VP & Chief CX Officer at Qwest Communications.
In his current role, he is responsible for CX strategy & operations that integrate people, process, Big Data, analytics, social, IofMe and digital customer care & marketing capabilities that drive the consumer-facing strategic transformation agenda.
Dennis is author of the breakthrough book The Customer-Transparent Enterprise, which describes the new operating model required to engage and delight the 21st century social, mobile & digitally-connected consumer.
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A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.
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