SAP Radio Guest Speaker Overview

Jacqueline Robinson Training Lead, Billing System Replacement Project, DTE Energy

Jacqueline Robinson is the Training Lead for DTE Energy’s billing system replacement project. Her previous role was the Digital Channel Strategy Manager in the Customer Service organization which included launching a new website and a proactive outbound customer communication program.

Before joining the customer service organization, Jacqueline worked in various roles in IT including managing the self-service channels, the customer billing system, implementing a new customer communication platform and a customer relationship management system.

She has been with DTE for nine years. She is a Community Facilitator for the Utilities SIG for Americas’ SAP Users’ Group (ASUG). Jacqueline holds a bachelor’s degree in aerospace engineering from the University of Michigan and a master’s degree in engineering management from Rensselaer Polytechnic Institute.

New Energy Era Prosumers: Utility-Customer Partnerships

The buzz: The Electric Slide. News flash for Utilities! You can no longer be profitable on a one-sided business model providing power to customers. Enter…

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Digitization: Changing the Utilities Customer Engagement – Part 2

The buzz: Knowledge is power. Reality check for utilities. Digitization and the exponential growth of mobile devices are changing your customer engagement. But still fewer…

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Digitization: Changing the Utilities Customer Engagement

The buzz: Power to the people ! Mobile devices outnumber people on the planet, as 5.8 billion mobile users – 80 % of the world…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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