Neal Shact Founder and CEO, CommuniTech Services
Neal Shact is the Founder and CEO of CommuniTech Services, a company focused on deploying contact centers and Communications Enabled Business Processes (CEBP}. He is also a consultant focusing on business strategy and advanced technologies, the former founder of the International VoIP Council, now part of the IMS Forum, and a frequent contributor to the No Jitter and UCStrategies websites.
Neal was recognized as a Top 100 Voice in the IP Communications Industry by Internet Telephony magazine. He is a sought after speaker on the subjects of CEBP, Unified Communications, and VoIP.
He is also the Track Chair of Innovation and Entrepreneurship for the Real-Time Communications Conference at the Illinois Institute of Technology and serves on the Board of Directors of the Cutting Edge Foundation, a not-for-profit group supporting the Department of Surgery at the University of Illinois Medical Center.
Today’s buzz: Who’s minding your call center right now? You’d better know who. Because they alone are responsible for the instant opinion a caller forms…
A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.
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