R. David Hofferberth Founder and managing director, Service Performance Insight
R. David Hofferberth, PE, Service Performance Insight’s founder and a Managing Director, has over 25 years experience in information technology as an industry analyst, market consultant, and product director. He is focused on the services economy, and in particular, on white-collar productivity issues and the technologies that help people perform at their highest capacity. Dave’s background in services productivity began in the early 1980s. In 1999 he introduced the solution area now known as Professional Services Automation (PSA) when he published the seminal report, Professional Services Automation: Increasing Efficiencies and Profitability in Professional Services Organizations. He co-authored the groundbreaking Professional Service Maturity Model™ benchmark used by over 5,000 project-oriented organizations to diagnose and improve performance. Dave is a frequent speaker at key industry events and has provided advisory services to project- and services-driven organizations.
Today’s buzz: Differently-abled. Seeking unique talent to enrich your workforce? Diversity and inclusion could open that door. The experts speak. Joe Gerstandt: “We talk about…
A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.
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