Modern Customer Journey: Forget the Marketing Funnel

February 4, 2015 by Bonnie D. Graham 0

The buzz: The Journey

We are witnessing a great transformation in the relationship between companies and customers. The modern customer journey no longer follows a traditional linear path. It can start, stop, go backwards, forwards, or in loops, all while crossing multiple channels and touch points.

Even more challenging for marketers, the journey is unique to each customer and each time they set out to buy something. Do the math and you’ll see why you must be prepared to address an infinite number of possible scenarios with real-time, relevant, contextual customer experiences.

Are you ready?

The experts speak.

Craig Borowski, Software Advice: “Your most unhappy customers are your greatest source of learning.” (Bill Gates)

Teri Sun, White Rhino: “The toughest thing about the power of trust is that it’s very difficult to build and very easy to destroy.” (Thomas J. Watson)

Ryan O’Neil, SAP: “Wherever you go, there you are.” (Clint Black)

Join us for Modern Customer Journey: Forget the Marketing Funnel.

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