Now that we’re heading towards the beginning of a brand-new year, it seems as though everyone is trying to predict how life will change in 2015.
And this is especially true in the retail industry. My motivation for this posting was from an interesting article I read on TechCrunch about retail trends — check it out and send me feedback on what you think.
Without a shadow of a doubt, customers are at the center of the retail universe. And happily, there are no signs of that reality changing anytime soon. But, there are so many moving parts beyond customer centricity that make the retail experience possible.
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