SAP Executives Introduce Modern Framework for Companies to Achieve Profitable Customer Experience Edge

December 1, 2011 by SAP News

Breaking new ground for companies to scale and sustain a profitable customer experience in today’s mobile and social media age, executives from SAP have developed a new framework that goes beyond traditional CRM. The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience to Your Customers provides guidance on how to deliver an exceptional 360-degree customer experience profitably. Read the newsbyte.

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