It takes two to tango, goes the saying. It also takes two to co-innovate. SAP has the talent to create great software, but the results are better when SAP dances with experts in their field.
Opportunity: Transparency Need Was Apparent
Experience: The Customer Knows Best
In this joint solution, the Design & Co-Innovation Center provided the technical expertise, Vilore the business acumen. Together, they created a “consumer-grade” user experience (UX) design.
This co-innovation resulted in Vilore using an app with great functionality and great UX. The functionality gives management better insight into the real-time status of their goods. With everybody from the warehouse to the front office on the same page, the company can make decisions faster. And the consumer-grade UX leads to increased productivity due to less training costs and fewer user errors. Vilore thinks its new apps provide significant simplifications to its current business processes, with increased UX.
The process and the outcomes show that SAP Fiori is a great platform for apps. But most importantly, for co-innovation to work you need to dive deeper into a business than the IT department. You need to interact with the app’s actual user. They are the experts in their own business. When you get their input and approval, you can’t go wrong, which this project successfully demonstrates.
Has been in business more than 25 years
Ships consumer products coast to coast throughout the United States and Canada
Is the leading importer, distributor, and marketer for Hispanic brands in the U.S. and Canada
SAP UX Design Services benefits
Advisory Services – Translation of SAP’s UX strategy into Vilore’s business reality
Empowerment Services – Enabling Vilore to achieve the best user experience
Innovation Services – Be a leader and create new innovative solutions that provide a competitive advantage
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