Please take note the Support Policy for SAP Cloud Services has been updated.
Support Policy for SAP Cloud Services
Support Update — This message is a follow-up with regards to availability of the SAP ONE Support Launchpad as announced in a statement on February 28, 2017. We would like to share information on the latest implemented improvements
Support Update — Latin America customers, if you face any issues reaching our support hotlines please use the alternative numbers which follow. Alternatively, contact us via Chat or email. Additional numbers and contact details available in SAP note 560499.