Businesses Need Bias Prevention Now More Than Ever

Feature Article — A lot has changed since SAP SuccessFactors launched its Customer Advisory Board to address workplace bias last year. For one thing, the workplace has emerged...

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August 8, 2017 by Susan Galer 160 Hot Story

Learn What It Takes to Make a Business Case for IoT

Feature Article — There’s a simple reason why companies need the Internet of Things (IoT) connecting information from machines and devices to people who work at all levels...

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August 3, 2017 by Susan Galer 487 Hot Story

Artificial Intelligence: Why Neural Networks Continue to “Hobble”

Feature Article — Now that platforms and their related services have become commonplace, all eyes are on artificial intelligence. “Systems are scalable, and complex ones can be trained...

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July 27, 2017 by Andreas Schmitz 29

Machine Learning: Making Customer Service Operations Smarter and More Strategic

Feature Article — Excellent customer service operations are essential to ensure customer retention. To help companies keep up with customers’ growing expectations, SAP Service Ticket Intelligence automatically categorizes...

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July 27, 2017 by Daniel Dahlmeier 730

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