High Tech, Low Cost – Tall Order?

SAP Best Practices for High Tech – V3.46C has been enhanced to take full advantage of the latest capabilities of the SAP for High Tech industry solutions. The preconfigured business scenarios and extensive documentation are tailored to the mid-market needs of high tech electronic device businesses. Based on the combined technical and industry expertise of SAP and partners such as BSI, itelligence, and Plaut Systems & Solutions, the preconfigured scenarios cover the business processes most commonly used by mid-market high tech electronics companies. This forms a solid base for partners building their own tailor-made mySAP All-in-One solutions for the high tech SMB market. With business processes for design, planning, sourcing, manufacturing, selling, and distribution, high tech SMBs can’t go wrong. With an increase in manufacturing efficiencies and a decrease in costs, new products hit the ground running and enjoy a valuable competitive advantage.

Less fuss, more flexibility

Taking its lead from the new generation of SAP Best Practices, SAP Best Practices for High Tech – V3.46C offers more flexibility and convenience for partners building mySAP All-in-One solutions for their high tech customers. New add-on technology means that users can now pick and choose which scenarios they want to use and implement the corresponding configuration settings by activating a Business Configuration Set (BC Set). SAP Best Practices for High Tech – V3.46C has also been streamlined to provide a leaner, more generic organizational structure with localization for different countries taking place in separate versions instead of all country settings being stored in one global version. For example, the latest U.S. version, available since August 2003, only contains content relevant to the U.S. market. This localized version meets U.S. legal requirements and includes tailored functions that reflect typical U.S. business practices such as the U.S. chart of accounts, U.S. tax determination based on the jurisdiction system, or U.S. units of measure. The U.S. version concentrates on scenarios for the SAP R/3 system and does not include the CRM, BW, or SRM scenarios. Further localized country versions of SAP Best Practices for High Tech – V3.46C will be developed on demand. Localized versions for China and Korea are due to be released in October 2003.
Finally, SAP Best Practices for High Tech – V3.46C adheres to the new SAP Best Practices ‘Building Block’ technology, now the bread and butter of all new SAP Best Practices versions. Building Blocks are flexible and reusable pieces of functionality that contain all the pre-configuration, tools, and documentation needed for a SAP partner to create a new solution or for a customer to modify an existing scenario or solution. Building blocks from different scenarios and SAP Best Practices versions can be combined flexibly (providing they are of the same release).

New and improved

In addition to the familiar scenarios, SAP Best Practices for High Tech – V3.46C incorporates new scenarios to help optimize business processes in the area of customer service, data processing, production, and procurement. The ‘CRM Interaction Center – Service Processing for High Tech’ scenario boosts existing customer relationship management (CRM) service capabilities. This scenario covers the typical activities of a call center agent dealing with a customer call or service request. Call center agents have the latest customer data at their fingertips at all times and are able to display and update the data during the call. Agents can also check the service agreement, send service information to the customer, and create service requests – all at the push of a button. Speedy and efficient handling of customer enquiries brings obvious benefits to business, but most importantly keeps the customers happy.

Decisions based on truth

The latest version of SAP Best Practices for High Tech now includes Business Information Warehouse (BW) scenarios. Through flexible reporting and transparent data analysis, the preconfigured business content supports sound decision-making and appropriate action across the entire enterprise. The scenarios also contain additional pre-configuration in the form of so-called InfoCubes, queries, key figures, and characteristics, which make the whole BW implementation quicker and easier. The BW scenarios enable analysis of business areas such as accounts receivable and payable, purchasing, production, manufacturing orders, and sales.
A new scenario in the traditional Enterprise Resource Planning (ERP) area, the ‘Production Unrelated to Specific Customer Order’ scenario is tailored particularly to high volume assembly of electronic circuit boards – produced independent of sales orders – using the make-to-stock (MTS) concept. This includes forecasting capabilities, which identify recurring manufacturing products with consumption according to customer requirements, as well as MTS production with external processing and provision of materials.

Automate and integrate

The latest version of SAP Best Practices for High Tech incorporates a new Supplier Relationship Management scenario containing pre-configuration settings that enable a quick and easy set-up of Internet-based procurement processes for requisitioning and purchasing of non-production (indirect) materials. Covering the full procurement cycle from submitting bid invitations to potential suppliers and selecting vendors to creating shopping carts, good receipts, and invoices, the ‘Indirect Procurement’ scenario integrates and automates the entire supply chain. Suppliers, contractors, and distribution systems are linked up on a global basis. SAP Best Practices for High Tech also comes with preconfigured settings for electronic tendering and budget checks for items placed in the shopping cart.

Order details

Partners and customers can order the standard version of SAP Best Practices for High Tech – V3.46C from the Software Catalog on the SAP Service Marketplace. For documentation only, orders can be placed in the SAP Knowledge Catalog.
Localized country versions are available on demand from the SAP Best Practices contact persons in each subsidiary. The U.S. version can be ordered from Miklos Szorenyi. The versions being released for China and Korea in October 2003 are available through Simon Chen.
All SAP Best Practices versions are free of charge to SAP partners and customers.

Further information:

www.service.sap.com/bestpractices (login required)

Lindsay Johnson
Lindsay Johnson