Erie County Leverages SAP Solutions

Erie County is also expanding its SAP footprint with the selection of mySAP Customer Relationship Management (mySAP CRM) and SAP Enterprise Portal solutions to manage first responder resources, unify call centers and streamline case management for human services. Additionally, Erie County plans to use SAP solutions to automate plant management functions for multiple county departments. The entire SAP implementation is part of an ongoing strategy to reshape how the county manages vital assets and will enable 8,400 county employees to improve delivery of citizen services.

  • First Responder Tracking & Training – Erie County is developing regional capability for alerting, incident management, first responder resource management, stockpile controls, emergency call center, and emergency equipment inventory and deployment with mySAP CRM.
  • Centralized Call Center and Case Management for Human Services – Erie County plans to leverage mySAP CRM to create centralized regional call center and case management capabilities to assess eligibility, calculate benefits, track interactions with clients and manage involvement in social-service programs to ensure that citizen inquiries are resolved quickly and efficiently.
  • Automated Plant Management – The plant management function will automate work orders, and will aid in managing assets and inventories, process inspections, warehouse controls, resource scheduling, and preventive maintenance across various departments, including sewer, fleet, parks and public works.

“The services-oriented architecture SAP provides will enable the County to create a heightened level of regional collaboration,” said Joel Giambra, Erie County Executive. “SAP is the diamond of our IT infrastructure that we plan to leverage as a strategic tool that will not only enhance Erie County’s technology, but also to provide a framework for closer collaboration and data sharing across local cities, towns and villages.”

Source: SAP AG