Powered by the SAP NetWeaver platform, SAP’s retail solution set will drive Wickes’s aggressive growth strategy by creating end-to-end processes from the back-office to the storefront and enhancing in-store service with innovative mobile solutions. The announcement was made at the Retail Systems Conference and Exposition, being held in Chicago, Illinois, May 24 – 26. “Our growth strategy for the next four years focuses on business integration for better customer service and overall visibility across the business to ensure customers can get the product they want, when they want it,” said Frank O’Connor, VP of Information Systems, Wickes Furniture. “We wanted to go with the best overall application vendor – someone we know is there for the long-haul. SAP for Retail offers world-class retail functionality that will help us reduce expenses by bringing automation and efficiency into our financial and replenishment processes. With its scalable platform for easier integration of emerging technologies, SAP for Retail will allow us to evolve the way we run our business and serve our customers.”
All the furnishing for an integrated retail value chain
Replacing a legacy system marked by manual processes and extensive use of spreadsheets, SAP for Retail will empower Wickes with an integrated view of company operations and customer buying patterns to help reduce supply chain costs and increase sales. The SAP solution will put vital financial, merchandising, assortment and movement information at employees’ fingertips, enabling supply chain visibility across Wickes’s stores and distribution centers and rapid response to in-store activities.
Retail industry-specific SAP solutions for mobile business will help enhance customer service at Wickes stores. The company will be equipping its sales force with tablet PCs to enable rapid response to customer needs and help seize cross-selling and up-selling opportunities. Employees will be able to walk through the store while retaining continual access to up-to-the-minute sales and inventory information. “SAP for Retail supports an aggressive growth plan at Wickes that focuses on extended customer services such as increasing in-stock positions and providing for same day delivery,” said Jim McMurray, senior vice president, Retail, SAP America. “SAP NetWeaver enables growing midsize retailers like Wickes to integrate their IT business platform cost effectively while getting the most out of existing investments and solutions. SAP for Retail will help maximize Wickes’s existing non-SAP solutions for data warehousing and point of sale.” SAP was selected in a competitive bidding process. Wickes Furniture, which employs more than 1,500 people, is planning to roll out SAP’s retail software this year.
Source: SAP AG