How Important Are IT Projects?

Some IT projects last for ever (photo: Frank Völkel)
Some IT projects last forever (photo: Frank Völkel)

Of the companies surveyed, 34 have between 3,000 and 10,000 employees. Thirteen companies employ between 10,000 and 20,000 people, while 12 companies have more than 20,000 staff. The interviews were conducted with CIOs (34), CFOs (9), and managing directors and CEOs (10). Almost a quarter of the companies surveyed (22%) do not use SAP. Here, presents the most revealing results from this survey, which was commissioned by software and consulting firm SNP.

Reasons for past IT projects

The majority of all projects involved harmonization, consolidation, or restructuring. Ninety percent of the managers surveyed said that their organization’s IT landscape had needed harmonizing. For 86% of companies, a consolidation of the system landscape had been necessary; while in 80% of cases, restructuring measures triggered the IT projects.

The importance of IT projects

IT change projects are generally rated as very important by the managers surveyed. The bigger the company, the more important such projects are. Only 13% of the managers from companies with less than 5,000 employees regard IT projects as very important. For companies with more than 20,000 employees, this figure rises to 83%.

On average, across companies of all sizes, some 46% of managers are of the opinion that IT projects are very important. Fifty-one percent of those surveyed consider the projects important, while only three percent believe they are relatively unimportant.

Satisfaction with results

In terms of IT change projects’ achieving their objectives, companies are generally satisfied. Sixty-five percent consider the end result satisfactory (53%) or even highly satisfactory (12%). The managers also judge the result for users as unequivocally positive.

Considerable issues are to be found in the areas of duration and the demands on the employees involved. Some 81% of those interviewed believe the project duration was too long. The time employees had to devote to projects is given a negative rating by 67% of the managers surveyed. Similarly, more than half (58%) of the managers perceive the cost-benefit ratio as inadequate.