SAP today announced that Agilent Technologies Inc., a worldwide leader in bio-analytical and electronic measurement instruments for the communications, electronics, life sciences and chemical analysis industries, has chosen SAP to optimize its customer service operations. SAP Business Communications Management software will integrate Agilent’s telephony and customer relationship management (CRM) systems and as a result, Agilent will be able to provide faster responses to customers with lower operating costs. Read the newsbyte.