SAP today announced that Agilent Technologies Inc., a worldwide leader in bio-analytical and electronic measurement instruments for the communications, electronics, life sciences and chemical analysis industries, has chosen SAP to optimize its customer service operations. SAP Business Communications Management software will integrate Agilent’s telephony and customer relationship management (CRM) systems and as a result, Agilent will be able to provide faster responses to customers with lower operating costs. Read the newsbyte.
Agilent Technologies Selects SAP to Drive World-Class Customer Service
More in Industries
How Technology Is Transforming the Wholesale Distribution Industry
Feature Article — SAP is a sponsor for the National Association of Wholesaler-Distributors (NAW) Institute for Distribution Excellence research series in partnership with Distribution Strategy Group. The wholesale...
Leading with Compassion While Pressing Forward with Transformation
Feature Article — San Diego Gas & Electric (SDG&E) cares about its customers and meeting their needs. Every summer, it collaborates with the County of San Diego to...
“ERP Culture” Helped Russian Mining Giant Pivot to Working at Home
Feature Article — Severstal is one of Russia’s steel and mining giants. When the pandemic hit, the company closed its Moscow headquarters and other offices around the world...