SAP Partner News 26/2011

SAP Business Communications Management: Dialogmarketing aus einer Hand (Foto: Fotolia)
SAP Business Communications Management: the software for dialog marketing (image: Fotolia)

Uniorg carries out implementation of SAP Business Communications Management

Alivello has become the first company in the field of dialog marketing to begin using SAP Business Communications Management. This IP-based communication software replaces telecommunications equipment running in parallel with a standardized platform that manages every channel of contact. SAP Business Communications Management also integrates with applications such as SAP ERP and SAP Customer Relationship Management (SAP CRM) without the need for middleware, thus making phone conversations another component of business processes. The SAP partner Uniorg handled Alivello’s implementation project in just four weeks.

SAPERION survey finds e-archiving on the rise

A survey SAPERION conducted among the attendees of its recent user conference found that 50% already use electronic archiving systems, with another 15% planning to implement a similar form of document management. The survey also indicated that companies are not making the most of their options in this area – particularly with regard to digital personnel files – and that insecurity still exists in complying with provisions of data protection. According to SAPERION product manager Dr. Martin Bartonitz, electronic archiving systems give users detailed access control, especially over said digital files.

OpenText ECM + Microsoft SharePoint = savings and productivity

In the face of ever-increasing legal requirements, the energy industry, insurance companies, and banks have to invest constantly in gaining and keeping their customers’ trust. Now, two IDC studies have shown that companies that combine OpenText Enterprise Content Management (ECM) solutions with Microsoft SharePoint can meet their obligations while achieving a high ROI. They also determined that one of the keys in doing so is choosing a company-wide platform for process-oriented content management.

This reduces IT costs by an average of 8% every year, while users benefit from an increase in productivity of up to 68%. The studies also found that the corresponding investments can pay for themselves in just eight months (10 months in the field of finance). Both reports are available under the heading “Resources” at OpenText and Microsoft’s joint Web site, Those interested can also calculate their prospective ROI using the site’s “Benefits Analyst” tool.

Next page: SAP Business ByDesign, client consolidation, mobile stocktaking

Lufthansa Systems consolidating SAP clients

Lufthansa Systems is to merge the SAP clients of four hospitals for Gesundheit Nord gGmbH. In the resulting system landscape, all of the organizations in the Bremen Clinic Group will be mapped in a single productive client. By standardizing its master data, business processes, and customer-specific programs, Gesundheit Nord hopes to achieve greater transparency and harmony between the areas of administration and medical care. Lufthansa Systems also plans to integrate the industry solution

Alpha winning over new customers with SAP Business ByDesign

Having recently gained a greater number of SAP Business ByDesign customers, the business process optimization specialist Alpha Business Solutions plans to continue this trend. The company sells SAP’s on-demand solution as a supplement to its own ERP offering, proALPHA, and has been a solution reseller since 2010. Hailing from a variety of industries, Alpha Business Solutions’ new customers now use SAP Business ByDesign in the areas of finance, project and customer relationship management, purchasing, logistics, and human resource management.

Mobile stocktaking with an app from Opal

Along with the software provider SOU Systemhaus, Opal is now offering a mobile solution that simplifies the process of stocktaking. Users can synchronize stock specifications using a docking station and then enter items based on their product identification numbers. If they can’t find an article in the specifications, the mobile app makes it possible to enter all of the available data on the article. Meanwhile, colored buttons make the entry screen easier to use. In terms of hardware, the app runs on CK3 handheld devices from Intermec.