SAP Recognized for Market Leadership in Utility Solutions

AMSTERDAM — SAP today announced that leading IT market research advisory firms Gartner and IDC have recognized the company as a market-leading supplier of software and services to utilities companies. SAP is positioned by Gartner, Inc., in the Leaders quadrant of the “Magic Quadrant for Utilities Customer Information Systems”[1]. IDC recognizes SAP as a leader in its report, “IDC MarketScape: Customer Care and Billing in Competitive Unbundled Energy Markets, 2012 Vendor Assessment”[2] The announcement was made at the Metering Billing/CRM Europe conference held October 9-11, 2012, in Amsterdam, Netherlands.

More than 600 utilities worldwide use software from the SAP for Utilities solution portfolio for comprehensive management of customer care and billing. Significant investments made by SAP have helped ensure that utilities solutions better meet the changing needs of today’s energy market. Key features that now enrich the solution portfolio include enhanced functionalities for billing agents, support for demand-side management (DSM) programs, mobile device integration and new scenarios for advanced metering infrastructure (AMI) integration.

“Customers in both liberalized and regulated markets rely on the SAP Customer Relationship Management and Billing for Utilities package to meet business needs in the rapidly changing energy marketplace,” said James McClelland, senior global director, Industry Marketing, Energy and Utilities, SAP. “SAP provides a comprehensive and integrated environment in which utilities can operate.”

For more information, visit the SAP Newsroom. Follow SAP on Twitter at @sapnews.

Media Contact:
Kate McNeel, +1 (484) 624-2256,, CDT

[1]Gartner “Magic Quadrant for Utilities Customer Information Systems,” by Zarko Sumic, June 7, 2012
[2]IDC MarketScape: Customer Care and Billing in Competitive Unbundled Energy Markets, 2012 Vendor Assessment.” (IDC EI #EIOS03U) by Roberta Bigliani, Gaia Gallotti, Jill Feblowitz, May 2012

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.