Support is no longer just about reactive problem resolution. It now takes the form of proactive and preventive services that help minimize risks and avoid incidents before they occur. A good support program not only helps keep systems stable but also continuously improves and optimizes the systems and business processes.
SAP offers a unique, multi-level approach to support. SAP Enterprise Support is the foundation, which can be enhanced with premium support engagements like SAP ActiveEmbedded and SAP MaxAttention. These additional support levels are for customers looking for a more hands-on approach to the current SAP Enterprise Support services, including onsite support capabilities.
SAP support services cover not only the operation phase, but also implementation and innovation phases. Customers can choose from many services that let them jump-start the initial usage of SAP solutions, plus numerous services that help them implement new software or seamlessly upgrade to more current releases.
SAP MaxAttention Summit gives customers access to SAP execs
SAP MaxAttention is more than just a catchy marketing term. It’s a comprehensive program offering customers in-depth support and information on multiple fronts.
The recent SAP MaxAttention Summit, held at SAP’s headquarters in Walldorf, Germany, is a prime example of the extra attention given to participants in SAP’s premier support program. More than 180 customers from 110 companies around the world benefitted from a conference program that had a strong focus on innovation.
Summit attendees had the unique opportunity to interact with SAP senior executives. Hasso Plattner, SAP Founder and Chairman of the SAP Supervisory Board, provided new insights into SAP HANA in-memory technology. Uwe Hommel, Corporate Officer, Executive Vice President and Head of SAP Active Global Support, also explained how SAP MaxAttention supports customers in deriving value from SAP HANA and other innovative SAP products.
The SAP MaxAttention Summit allowed some of the world’s biggest enterprises to share their vision, business drivers, and business cases around key topics that are dominating conversations in technology and innovation. Topics included cloud, mobile/bring your own device, user experience, enabling a real-time enterprise, and managing IT complexity.
The presentations were followed by roundtable feedback sessions with top SAP executives, including co-CEO Jim Hagemann Snabe and Vishal Sikka, SAP Head of Technology and Innovation, allowing customers to discuss their most challenging business topics with SAP and customer experts in a small group atmosphere.
SAP Services at SAPPHIRE NOW Madrid
If you missed the SAP MaxAttention summit, don’t worry! SAP customers will have the opportunity to talk with other customers as well as SAP executives and support experts at SAPPHIRE NOW and SAP TechEd in Madrid, Spain. The SAP Active Global Support Center and the SAP MaxAttention Lounge will be located next to each other in Hall Nine at the convention center.
Customers will have access to in-depth information about SAP support offerings at our knowledge tables and microforum sessions, and can experience support hands-on at the SAP Solution Manager demo table.
The SAP Active Global Support Center and SAP MaxAttention Lounge will offer a variety of sessions and resource areas:
- 17 microforum sessions demonstrating how support helps you to innovate
- Five knowledge tables to deep dive into support specific topics
- SAP Solution Manager demo center
- Exclusive lounge for SAP MaxAttention customers and prospects