Recently, my teenage daughter and her friends developed a mobile app for the Technovation contest, and I volunteered to be their coach and mentor.
My daughter’s motivations to participate in the contest were to become a “cool girl” who can build mobile apps and to hang out with friends every Sunday afternoon. What motivated me to be a mentor? The chance to spend time with my daughter and get to know her friends and to give them a feel of real-world product development.
In January, team FrostBytes was formed, consisting of three smart, talented, and enthusiastic middle school girls. We tackled the challenge of “excessive sugar consumption” by writing a simple app that allowed the user to keep a daily food log with consumed sugar amount. The team met every Sunday for four hours and worked diligently through the curriculum to develop our product – SugarSnap mobile app, and we had lots of fun along the way. In addition to getting to know my daughter’s friends and introducing them to tech development, this project presented a unique opportunity for me to peek into Generation Z’s working style. Here is what I learned.
1. Generation Z are true digital netizens
The girls arrived for the sessions fully equipped with their laptops, mobile phone, headphones, and Kindles. They expected that the Wi-Fi and any other hardware / software resources they need to do their task, will be available: always and free. They helped each other get online first and ready to work. There were no pens and notepads, printed documents or any other traditional tools on the table. They were champions in using online tools for collaboration.
2. They value technology differently
If technology was available at a push of a button, exactly when they needed it, they liked it. If it required complicated setup, they immediately searched for alternatives. Just technology alone did not motivate them, unless they saw how it would benefit them.
3. Collaboration and transparency are important
If they got stuck, they reached out to their friends on Google Hangouts. During our discussions, even if all of us were sitting in the same room face to face, they exchanged comments in written form using Google docs, which instantly showed who commented what and on which section. They did not proceed till everyone’s comments were addressed and decisions were made.
4. Done is better than perfect
For every session, the girls asked about the end goals. They finished the tasks and achieved the goals and called it a day.
5. Instant feedback and appreciation
Since the collaboration tools they used facilitated instant feedback, it was very easy to seek feedback from the team before moving on. They actively sought feedback and expected words of appreciation for tasks they finished. That really motivated them.
6. Time and stress management
Generation Z girls live a very busy life. Their weekends are busier than weekdays, packed with studies, extracurricular activities, social events, and managing their digital lives. Maybe that’s the reason they have better than expected time and stress management skills, but a short attention span. They are natural at multitasking and capable of consuming lots of data from different sources, but get the feeling of being burnt out fast and need more frequent breaks.
7. Expressive, open, inclusive
They are vocal about their viewpoints, social beliefs and like/dislikes. They were not camera shy and love taking pictures, recording videos and selfies. They also love bright, colorful, open, well designed work spaces with perks like free snacks, access to fresh air, game consoles, bikes, green features On a campus tour of SAP Palo Alto Labs, they were impressed by the natural surroundings, healthy snacks and lunch, green features in our buildings, and open workspaces.
The day is not too far when Generation Z will be working at SAP, maybe in my team. I am hoping to use these insights to help them engage with the world of technology, settle into work life, and enjoy working with different generations.
Archana Karnik is a seasoned security architect with more than 15 years of experience in Application security, Infrastructure security, Networking security, Cloud and IoT security, Threat modeling, Security risks identification and management, Data protection and privacy. She currently works as an application security architect in Palo Alto, for the Customer Innovation and Service (CI & S) – Security group.