Starting December 9th, SAP Support offers chat as a new contact channel for non-technical assistance.

Users of the SAP Support Portal and the SAP ONE Support Launchpad can now also use chat or submit an online form to

• Inquire about existing incidents
• Ask questions about SAP ONE Support Launchpad and its applications
• Get help for S-User queries
• Request SAP Remote Services

This service is available 24×5 Monday to Friday in English.

Customers can continue to contact their Local Support Center by phone and email.