The new fully automated SAP Enterprise Support Report has been released in the SAP ONE Support Launchpad.
The Enterprise Support Report can be launched through the Support Report Document tile on the homepage of the SAP ONE Support Launchpad, and allows customers to generate reports not only for their on-premise landscape but also for the following cloud solutions:
- SAP SuccessFactors
- SAP Business ByDesign
- SAP Hybris Cloud for Customer
- SAP S/4HANA Cloud
The Enterprise Support Report cloud edition provides a simple, integrated and comprehensive overview of support statistics for each individual customer, their incidents, contracts, license compliance, systems and availability, usage, performed maintenance and more.
*Note: Please note that the required authorization for this new functionality is not available per default for the Cloud Super Admins and has to be requested via a ticket in SAP ONE Support Launchpad using the component XX-SER-SAPSMP-LAUNCH (SAP Support Portal Launchpad). For more convenient access, we plan to extend the Cloud Super Admin profile with the required authorization.