When companies invest in a cloud SaaS provider, they are buying into a vision and a road map. Businesses want to invest in HCM solutions that not only offer the stability of traditional on-premise solutions, but provide ongoing innovation through the life of the infrastructure. At SAP SuccessFactors, that’s a vision we’re committed to providing to our customers.
That’s why today I’m thrilled to announce the launch of the SAP SuccessFactors cFWD platform, a ‘cloud forward’ promise which gives customers a cloud infrastructure specifically designed to exceed availability expectations, provide scalable capacity to meet growing demand, and deliver a continually stable HCM solution suitable for the largest enterprises and fastest growing organizations.
With cFWD, we’re delivering a next-generation cloud support experience that anticipates customer needs and potential issues before they arise. The platform also has the capabilities to actively learn from the 12 million unique events happening daily – meaning customers can benefit from intelligence it gains throughout its lifecycle. As a result, the cFWD platform will help customers not only enjoy 24/7 uptime, but also the continuous high performance and scalability that comes with the industry’s best HCM cloud solution.
The scale of the SAP SuccessFactors cFWD platform is also something I’m very excited about. Currently the solution supports over 47 million users making over 200 million transactions daily, with over 140 million API calls per month. Furthermore, to ensure service delivery excellence, we’re unveiling a new state-of-the-art Global Operations Center to deliver fast response times to customers all around the world. In addition to this, customers will have access to the industry’s most comprehensive set of tools to assist in self-resolution.
To keep the platform at the peak of the industry, cFWD applies a unique cloud optimal application architecture developed to service the HR needs of our largest customers, along with the unique requirements stemming from working across new technologies and geographies. This optimized architecture will also deliver increased agility to organizations with rapid growth plans, allowing them to evolve and make software adjustments as their circumstances change.
This is a significant addition to our already industry-leading HCM offering, and one that ensures our customers will continue to experience the stability and reliability they need to run their most business-critical applications. We’re pleased to deepen our commitment to innovation through this new platform, enabling clients to scale globally and remain stable and secure.