Expert Chat helps customers resolve incidents nearly twice as fast as traditional SAP support channels. Get help quickly with the new tile.
Adding the Tile
To add the Expert Chat tile on the SAP ONE Support Launchpad (watch the video)
- Go to the SAP ONE Support Launchpad
- Click on the Personalize icon in the upper left corner
- Type the word “chat” into the search area
- Click the “+” button, select the desired group and click “Save”
To learn more about SAP’s first live channel, read the February 2017 Gartner report, “Use SAP’s New Expert Chat Service to Accelerate SAP Product Problem Resolution.” For details on how to use Expert Chat, please read SAP Knowledge Base Article 2213344.