There will be a short outage of approximately 5-10 minutes to the SAP Support server in the US (sapserv4) during the maintenance window below;

• From: 2017/08/30 (Wednesday) 05:00 EST (12:00 CEST)
• To: 2017/08/30 (Wednesday) 06:00 EST (13:00 CEST)

During this outage the following services are unavailable:

• Problem analysis and / or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange using SAP Note Assistant
• Service connection reservation
• Customer incidents through SAP Solution Manager