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Feature Article — Traditionally, service centers have primarily operated using telephones, and voice communication remains vital for businesses. More than email, in-person, live chat, mobile app, self-service, search engine,...
Feature Article — AI-driven product support takes the SAP customer support experience to the next level. Jens Trotzky, head of Artificial Intelligence Technology for SAP Support, explains what...
Feature Article — As an IT manager, you may be struggling with various challenges: How can I demonstrate the real, positive impact of IT to the lines of...
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