SAP ONE Support Launchpad Offers Faster Access to Support with New Tiles on Home Page

SAP will now include Schedule an Expert and Expert Chat tiles on the SAP ONE Support Launchpad Home page – making it faster and easier for you to create incidents and get support help.

If you’d like a live call with a support engineer, use Schedule an Expert to book a 30-minute one-on-one discussion. For instant message support, use Expert Chat.

Note: If you already have these tiles on your Home page, they will remain where they are.

How to Personalize Your Home Page

The launchpad lets you customize your dashboard to see support tools, news, and information that is important to you.

To add tiles to the SAP ONE Support Launchpad Home page:

  • Click the Personalize button in the upper left corner.
  • Search the name or key words in the Search in Tile Catalog.
  • When the desired tile appears, click its checkbox.
  • The Add Tile to Additional Groups menu will appear. Select the group of your choice. Select Save. The tile will be added to the Home group.

To remove tiles from your launchpad Home page:

  • Start at the Personalize button.
  • Select the tile you want to remove.
  • When Add Tile to Additional Groups appears, uncheck the selected box. Select Save. The tile will be removed from the Home group.

For more details on customizing your launchpad, see: KBA 2348668.23486682348668

Try Schedule an Expert and Expert Chat

For your convenience, the Schedule an Expert and Expert Chat tiles have already been added to your launchpad Home page. Try them today!