SAP rolled out the red carpet yesterday to announce the bronze, silver, and gold winners of the 2017 regional SAP Quality Awards.
More than 100 guests attended a magical gala dinner at the Print Media Academy in Heidelberg, Germany, held in collaboration with Intel. SAP and Intel have partnered on various endeavors since 1997, including the SAP HANA platform. Special guests included Franck Cohen, president SAP S/4HANA and Industry Solutions, and Eric Verniaut, chief business officer of EMEA, MEE and Greater China, SAP.
Since 2005, the SAP Quality Awards have honored customers that have excelled in the implementation of SAP software solutions. In 2017, 223 customers nominated their successful projects in 13 market units in Europe, Middle East, and Africa. The 42 local Gold winners — which automatically competed at the regional level where the 12 best-of-the-best projects in the categories Business Transformation, Cloud Innovation, Fast Delivery, and Innovation — were selected by independent external judges, many of whom are winners from previous years. The judges evaluated the projects based on the 10 SAP principles of quality, which include identifying and mitigating risks and using standard SAP functionalities, as well as delivering the primary business benefits the projects set out to achieve.
Let’s find out what the winning arguments were.
Winners in the Four Categories
Gold winner is Greggs plc, the UK’s leading bakery food-on-the-go retailer with more than 1,850 shops and management of its own supply chain. Program Sunrise achieved reduced costs, increased sales, and improved efficiency and productivity. Together with technology consultants Keytree, Greggs implemented SAP Business Suite powered by SAP HANA (retail, central forecasting, supply chain, finance) and SAP Fiori apps, revolutionizing how shops order stock, reducing bakery waste, and simplifying its IT landscape. The project was critical from a business continuity and disruption perspectives, as 1,811 shops had a 22-week window to go-live. High-quality project management and effective risk management were key to the success of this project.
For the production of their new Super Sport Utility Vehicle Urus in the new Lamborghini Smart Factory in Sant’Agata Bolognese, Italy Automobili Lamborghini supported by KMPG Advisory implemented SAP Manufacturing Execution, SAP Manufacturing Integration and Intelligence, and SAP Visual Enterprise in just 11 months. With this innovative and complex Industry 4.0 project Automobili Lamborghini won silver. Lamborghini has achieved improved process efficiencies, such as automatic data collection, and improved maintenance response time through SAP Fiori apps, as well as automatic defects logged by machines and the complete digitalization of car information. The project impressed the judges as Lamborghini made every effort to reduce complexity. The company had a robust process requirement gathering involving all Lamborghini departments to prepare a clearly defined scope, which was then broken down into three parts, with the first phase including all mandatory functionality for the start of production. In addition, where possible Lamborghini leveraged SAP best practices to improve business processes.
HMD Global Oy in Finland is the home of Nokia phones and the regional bronze winner. To support the company’s new business model, moving from in-house manufacturing to an outsourcing model, HMD Global’s ‘Project Polaris’ was launched to enable a large business transformation from on-premise ERP to new cloud-based architecture to reduce costs. SAP Business by Design, a cloud solution covering financials, supply chain, and indirect sourcing, was chosen as the best fit. The solution was rolled out in 33 legal entities in 30 countries in nine months using the SAP Activate methodology (formerly SAP Launch), an agile implementation approach that was recommended by implementation partner Sofigate Oy (former Headstart Oy) to secure quick wins while the business model evolved. HMD Global managed to significantly overachieve its original target of 50% reduction in IT costs thanks to the solution and an amazingly committed and motivated team.
Atlas Copco is a Swedish industrial group founded in 1873 with world-leading positions in products and services that deliver sustainable productivity. For its SAP Hybris Cloud for Customer project the judges awarded Atlas Copco gold. The project sets out to standardize sales and marketing processes from lead-to-order in more than 200 sales organizations worldwide. What stood out for the judges was Atlas Copco’s innovative “catch the bus” approach for the global roll-out. Eight go-live slots were defined per year and the sales organizations can apply for one of the slots but were only permitted to go live when all defined deliverables passed the strict quality gates; otherwise they had to wait for the next available go-live slot.
Silver was awarded to Hampshire County Council (HCC) and its project implementation partner Deloitte for their SAP Hybris Cloud for Customer implementation as part of work to deliver greater efficiency and transform service delivery in the face of ongoing national austerity. Savings were realized from automating processes and providing self-service portals for customers, employees, and suppliers, and by partnering with public sector partners, such as other local authorities, to collectively invest in shared services. The County Council adopted an agile (SCRUM) methodology and leveraged an integrated tool (Microsoft Team Foundation Server) for project delivery. This allowed effective recording of progress, testing, and both pre- and post go-live defect tracking to ensure a successful deployment.
Kesko Oyj, a Finnish retailer that operates in the grocery trade, building, and technical trade and car trade, won the bronze award for the implementation of SAP SuccessFactors solutions with its partner Tieto Oyj to enable Kesko’s growth strategy through improved performance management and pay for performance models. To ensure effective adoption of the solution, the change management approach concentrated on training and communicating the processes instead of highlighting only the new tool that supports it.
Netherlands based Philips Lighting is the world leader in the development, manufacturing, and application of innovative LED lighting systems for consumers and professionals. Supported by Acorel B.V. and SAP, Philips Lighting implemented SAP Hybris Cloud for Customer to replace various service applications and support the end-to-end complaint and services processes for the B2B and B2C channels. The new system improved product quality, reduced warranty costs, enabled service growth, and improved customer satisfaction. The judges awarded this project a gold medal in the fast delivery category due to the dedicated project team comprised of business user and IT, focused on sticking to SAP standards and followed the rule set at the kick-off meeting that good is good enough. This ensured the go-live of this complex project within seven months, paving the way for a successful global roll-out of the system in 60 countries in the following 18 months.
Silver winner British American Tobacco rolled out SAP Business Planning and Consolidation integrated with SAP SuccessFactors solutions globally. Project HiTEC (Headcount & Total Employment Cost Planning) has improved efficiency and automated the HR forecasting process, eliminating local planning tools and reducing the consolidation of global HR planning from six weeks to near real time. The jury was impressed by a global project run by a small innovative team of five core resources from IT and HR, as well as business planning and consolidation experts from Bluefin, the Mindtree SAP Practice, managed to deliver the huge project in just five months without missing a single milestone, and now live across 70 countries. This was possible due to their agile collaboration approach to design and delivery focused on business value. A rapid prototype provided stakeholder buy-in and visualization so that changes were identified early which significantly reduced risk and project costs.
Meliá Hotels International (MHI), one of the largest hotel companies in the world operating more than 370 hotels in 43 countries and four continents, supported by SAP won bronze. The MHI@HEC project, has prepared the way for the digital transformation of MHI’s processes by successfully migrating 14 productive on-premise systems to the SAP HANA Enterprise Cloud during one weekend with less than 36 hours downtime. This was made possible with overlapping project phases, a very detailed project plan with all dependencies documented, intensive project monitoring, and as the project team was spread across the globe, robust communication and coordination efforts. The business benefits MIH have already achieved include reducing runtime of business processes and making real-time business insights available.
The Smart Finance project by the Netherlands-based All Pension Group (APG Groep N.V.) and Accenture won gold. This greenfield implementation of SAP S/4HANA Finance and SAP Fiori on SAP HANA Enterprise Cloud aimed to standardize processes and lower license cost, whilst focusing on a cloud first strategy. The project leveraged standard SAP software, embracing industry best practices, and rejecting requests for costly custom code development. The other key contributor to the success of the project was having the right people on the project and sponsoring from the Board of Directors.
Waberer’s International Nyrt from Hungary, the leader in international full truckload transportation in Europe and market leader in Hungary in the field of domestic freight and complex logistics services, with a fleet of more than 4,300 trucks, is the silver winner. Supported by SAP, Waberer’s replaced a legacy Oracle ERP system with SAP S/4HANA to consolidate finance and logistics processes across 56 companies, using the SAP Activate methodology. With the new system, Waberer’s now has real-time insights into revenue and cost reporting and month-end activities were reduced by 60 percent, resulting in zero overtime of employees. The project was exemplary with regards to quality management, which was assured by a dedicated Integration Management Team and Quality Management organization supported by SAP Premium Engagement and SAP S/4HANA Customer Care program with quality gates performed at the end of each project phase.
Bronze winner Autostrade per l’Italia S.p.A. implemented SAP Hybris Billing Customer Financials in five months to enable the new digital payment services provided by Telepass Pay for motorway tolls, city parking, and for future business models like car-sharing. The solution has automated some of the core Telepass Pay processes, including a fast credit management, real-time credit check, and delivered a 25 percent reduction in time to manage the 13 million customers master data. Two of the key factors contributing to the success of this project were an exceptionally skillful project management and the professional and result-oriented project team, including experts from the technology partner Syskoplan Reply.