Do You Create Incidents or Service Requests in SAP ONE Support Launchpad?

If you create incidents or service requests in SAP ONE Support Launchpad, SAP would like offer you the chance to participate in a new program focused on shaping the future of incident management at SAP Support.

As a first step to better understanding your support workflow, SAP would like to capture your input via a usability session*, a 1 to 1.5  hour online meeting with you and SAP user researchers that is scheduled at a time that is convenient for you.

If you are interested, please email to arrange a time slot for the usability session.

Thank you for your time and willingness to help improve your experience with SAP Support.

Incident Management Renovation overview
Click to enlarge

*Non-disclosure agreement must be signed to participate.