SAP Partner Enables Goodwill of Denver to Focus on What’s Really Important

Nonprofit organizations face enough challenges in their business — but dealing with technology should not be one of them, according to Qi Lu, the head of Managed Support Services at SAP partner HR Focal Point.

Too often budget and resource constraints limit nonprofits to using antiquated and inefficient business software. It’s a shortcoming that Lu and HR Focal Point witnessed when the company first engaged with Goodwill Industries of Denver, an independent member of Goodwill Industries International that serves more than 27,000 people in need in the Denver area each year.

Like many non-profit organizations, Goodwill of Denver relied on older technology and disparate systems. They didn’t know how they could afford to implement a better solution. They didn’t know of any options available that would allow them to achieve higher efficiency without costly software upgrades or implementation.

“Being efficient was paramount because Goodwill wanted to concentrate their energy on their core mission — helping people,” Lu said.

Fewer Resources, More Employee Engagement

HR Focal Point proposed a Managed Support Services model that allowed Goodwill of Denver to use SAP SuccessFactors Employee Central and SAP SuccessFactors Employee Central Payroll — without needing an entire team to support the solution.

“An organization like Goodwill doesn’t have the budget for additional staff nor can they afford an expensive solution. HR Focal Point’s Managed Support Services allows them to take advantage of next-generation HR applications, and solutions without augmenting their current support staff,” Lu said. “Between SAP Business ByDesign that streamlined financials and our HR Managed Support Services, we created a solid business case that convinced their board that they’re not investing in technology.  They are investing in efficient process improvement, and enhancement of their employees’ user experience which allows them to rededicate their time to helping others.”

With the new cloud-based HR solution, Goodwill Industries of Denver employees are empowered to manage their own personnel tasks in a timely and effective fashion. This helps to improve the overall organizational planning.

“Their old system did not offer adequate employee or manager self-service functionality. It was a significant pain-point for Goodwill. The new system is easier to navigate and provides a one-stop shop for all HR services,” Lu said.

Hosted Managed Support Services is a new initiative for HR Focal Point which offers tremendous opportunity to organizations like Goodwill of Denver, Lu said.

“It’s geared toward customers wishing to reduce or streamline, or even eliminate the administrative grind and continuous support responsibilities. Our services guide them through the entire process seamlessly, from implementation to support and ongoing enhancements. It offers an agile and accelerated implementation with an attractive price model,” he said. “We’ve seen a lot of interest in a subscription-based model because there are no hidden costs. Our advantage, compared to the other BPO providers, is that we offer industry-leading SAP technology and personal support services. Our customers reap all the benefits of an SAP cloud platform without the significant upfront and ongoing support costs.”

Creating New Services, Opening New Doors

HR Focal Point has made significant investments in the partner managed cloud and continues to develop its HR Managed Support Services business. Goodwill Industries of Denver are planning to expand its cloud-based services to include SAP SuccessFactors Recruiting, SAP SuccessFactors Performance Management, and SAP SuccessFactors Learning.

“We believe this subscription model offers a perfect blend of technology, efficiency, and cost savings for organizations of all shapes and sizes,” Lu said.

HR Focal Point has started conversations with other Goodwill agencies around North America, due in large part to the success of the Denver project.

“Our Managed Support Service approach works. Our customers get all the bells and whistles and, as a result, are able to help more people, more efficiently,” Lu said.

SAP and our partners. Improving lives. That is our purpose.


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