Haven’t tried Schedule an Expert for open incidents yet? Then you’re missing out. Get faster resolution and technical support for open, high priority incidents – at a time that is convenient for you.

A new video shows how to use the service to connect with SAP product support in a live, one-on-one 30-minute call via Skype for Business – all at no additional cost:


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Three Ways Schedule an Expert Can Help You Resolve Open Incidents Faster

The service is ideal if you:

  • Want to reduce ping pong and time-to-solve your open incident.
  • Would prefer a live conversation with the assigned support engineer about the technical details of your open incident. You can even share your screen to show your issue in real time.
  • Want to involve your key users or consultant in a session with your support engineer. Book a time that works for everyone.

Watch the new video above and learn how to use Schedule an Expert for open incidents today. For more details view the FAQ and the User Guide.