Are you an industrial manufacturer looking for new revenue streams in the aftermarket service area? Is your goal to provide new and enhanced service offerings to your customers?
If so, you – like many other industrial manufacturers – should go in that direction. Many industrial manufacturing companies have strengthened their services portfolio and generated new revenue streams with offerings, such as:
- Configurable service contracts that come with variable levels of convenience from pure support, repair, and maintenance to guaranteed equipment availability and performance.
- Pay-for-outcome or Equipment-as-a-Service models that require an in-depth knowledge of the customer, equipment, risk, and value models.
- Enhanced service parts processes, including active selling, e-commerce as a channel, and leveraging additive manufacturing of services parts often closer to the customer, which reduce both the service part inventory and the time to get a service part to a customer.
- Equipment optimization services, where equipment manufacturers advise customers on how to operate the equipment most efficiently and gain the maximum overall equipment effectiveness.
- Data-as-a-Service that allows the data collected from equipment at customer sites to be aggregated, analyzed, and monetized, providing insights and benchmarks for customers.
- Digital products or apps for equipment operators that, like smart products, are on the rise for presenting data in a way that maximizes value.
- Multi-brand services that allow manufacturers looking to provide services not only for their products, but competitor products to move toward full factory operations.
To see these models come to life, visit SAP at Hannover Messe 2019, Hannover Fairground, Hall 7, Stand A02.
Within the SAP booth in the Intelligent Equipment Services area, see how SAP supports innovative business models along the entire life cycle of industrial equipment and how an efficient aftermarket business starts with equipment onboarding, then customer and partner collaboration based on the equipment’s digital twin. Monitor equipment status in real time, predict issues, and optimize the equipment performance using the Internet of Things (IoT) and machine learning. Learn how manufacturers use e-commerce as an emerging channel to offer and sell equipment-specific services, parts, and digital products and, if an issue occurs, how intelligent ticketing, service planning, and scheduling helps service employees to determine the most useful resolution strategies. Even experience how field service technicians receive the right visual and augmented reality instructions needed to perform tasks quickly and effectively the first time.
Visit SAP at Hannover Messe to see how industrial manufacturers leverage the combination of solutions from the digital core, customer experience (CX), and intelligent asset management, along with intelligent technologies, to bring their aftermarket service business to the next level, making it a driver for sustainable revenue and profitability.