WALLDORF — SAP SE (NYSE: SAP) today said that the SAP Support Portal destination jumped to first place from 15th in Web site usability in siteIQ eBusiness Index’s 2018 online support category rankings. SAP Support Portal moved to third place from 16th place in Web site performance and rose to fourth place from 15th in Web site features, according to the rankings.
“The needs of intelligent enterprises are constantly evolving, and enterprise support must be doing the same,” said Andreas Heckmann, global senior vice president and head of support delivery, SAP Digital Business Services, SAP. “SAP has worked extensively with customers to improve and redesign the site. By providing them with a personalized and streamlined user experience, clear and concise content and navigation while maintaining a strong focus on our customers’ top tasks, we’re making sure that SAP Support Portal does more than keep up with customers’ needs – it stays one step ahead of them.”
siteIQ ranked 25 of the most prominent IT Web sites according to their ability to market, sell and support their diverse audiences. The new support design and architecture of the SAP.com site played an important role in moving SAP to the forefront of the competitive landscape in the category of online support. Specific highlights included:
- Web site features: Although SAP Support Portal options have been expanded, the site’s focus on top tasks has made it easier than ever for customers to identify the functions and capabilities they need for their current situation.
- Web site usability: By simplifying content, integrating search engines and aligning its user experience with other Web sites provided by SAP, SAP Support Portal now offers a streamlined experience for customers, whether they are navigating resources for the first time or exploring postpurchase support options.
- Web site performance: “SAP Support Portal created a much more cohesive user experience that provides easier access to resources and appeals to current and prospective customers alike,” the report stated. This advance was seen to be the total result of improved features and overall usefulness for users.
This recognition underscores the latest achievements in 2018 of the support offerings from SAP. Other accolades have included the STAR award for best practices in support services from Technology Services Industry Association (TSIA) and being named in Top Ten Best Support Web Sites, a list published annually by the Association of Support Professionals.
For more information on how SAP plans to continue this momentum across its entire support portfolio in 2019, visit the SAP Digital Business Services area of sap.com.
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