Incident Solution Matching for SAP S/4HANA Cloud Customers

SAP has taken another big step forward to help SAP S/4HANA Cloud customers solve product issues faster.

Artificial intelligence-driven Incident Solution Matching service now further improves the customer support experience by adding additional data sources to solution recommendations for SAP S/4HANA Cloud. This enhancement optimizes the process of finding answers more easily.

The machine learning service automatically recommends solutions not only from SAP Notes and SAP Knowledge Base Article documents but also from SAP Help Portal, roadmap viewer, and SAP Fiori apps reference library when the incident is related to SAP S/4HANA Cloud. The recommendations are based on the incident data in the incident creation form and the view or edit form of open incidents.

Start using Incident Solution Matching now to find your answers in one quick step. Learn more here.