Smart vending machines showcase SAP’s customer supply chain software

JohannesburgAt this year’s SAPHILA conference, to be held at Sun City from 9 to 11 June, SAP Africa will be demonstrating how the retail vending market is about to see its biggest change in years. By using innovative software that allows critical customer sentiment and information to be collected and real-time replenishment analysis to be gathered, SAP will be able to improve not only the vending customers supply chain and sales tactics, but will also be able to provide consumers with a more personalised experience at their vending machines.

According to Zach van der Walt, Industry Solutions Architect at SAP Africa, “SAP will be showcasing its Machine to Machine integration capabilities that will also enable four important pillars of the retail vending process, being interactive consumer experience tied in with mobile commerce that is supported by a real world aware supply chain with support for the vending machine lifecycle.”

By accessing this real-time data in the cloud, vending operators will be able to plan and manage inventory to avoid stock outs and optimise deliveries and product movement.

In addition, consumer behavior such as preferred products and timing of purchase will also be captured, assisting vending machine operators in improving their customer engagement by providing the right products at the right time, couponing and even changing the look and feel of the vending machine to match the gender of the person standing in front of it. The lines of communication between consumer and operator are also easily facilitated through a feedback mechanism integrated with social media.

Via NFC, a mobile wallet platform, consumers will be able to tap their NFC abled phones against a NFC enabled vending machine and pay for their purchases. These purchases will then also be linked to their social profiles allowing operators to gain insight into consumer preferences and manage their machine more efficiently.

“With SAP Smart Vending and mCommerce, retail vending has evolved to be an always on business that is now able to provide better real-time data for stock replenishment and marketing. Vending machine assets are also better looked after and the consumer experience has improved considerably,” concludes van der Walt

Earlier this week, it was announced that SAP Connected Retail’s Smart Vending software won the 2014 M2M (Machine2Machine) Evolution Product of the Year, and this same software will be showcased on a number of smart vending machines at SAPHILA 2014.


About SAP
As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 253,500 customers to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

2014 SAP AG. All rights reserved.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit www.sap-tv.com. From this site, you can embed videos into your own Web pages, share video via email links and subscribe to RSS feeds from SAP TV.

Follow SAP Africa on Twitter at @SAPAfrica

For customers interested in learning more about SAP products:

SAP Africa (within SA): 0800 981334
SAP Africa (outside SA): +27 11 235 6045
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)

For more information, press only:
Ansophie Strydom, SAP Africa, +27 (11) 235 6444. a.strydom@sap.com. CAT
Monica Braganca, marcusbrewster, +27 (11) 022 9711, monica@marcusbrewster.com CAT