Cape Town Among the Best

City of Cape Town wins silver award for business transformation.

The City of Cape Town did South Africa proud by winning a silver award at the SAP Quality Awards in the Business Transformation category.

Together with SP Consulting Services, the City implemented SAP Project Portfolio Management to transform the way capital projects are managed and executed.

“We’ve been with SAP since 2003 and now we have about 1 million accounts. Through the system we are controlling about 30 000 assets, so management of those assets has been key for the City,” said Deputy Mayor Ian Neilson when he accepted the award in Walldorf, Germany.

“We have reached SAP maturity now and I think the project speaks for itself. The province is better run because of systems like Epic. With it we are able to better manage our emergency services for example, and make more efficient use of our resources. We are also able to better manage capital expenditure.”

The project delivered real, tangible financial results and significantly over-achieved the planned business case.

The judges were impressed by the well-structured execution, the robust governance and the focus on quality. The City of Cape Town applied SAP Best Practice and minimised custom development. Where gaps were identified, business process changes were considered.

To ensure strong user adoption, Innovation Champs were identified to share the corporate vision, which also resulted in the breaking down of traditional siloes in the organisation.

“According to Rade Boskovic, Manager for Capital Programme Monitoring Support in the Office of the City Manager, “it really is a question of leadership”.

“The Mayor and the Deputy Mayor have been instrumental in driving this project. Now we are able to identify risk and manage it. We are able to analyse the data and make informed decisions,” he said.

Neilson added, “We are able ti oncrease visibility in the province, understand what is happening. We now have better warning systems in place. We can answer the questions ‘how do we spend?’ and ‘how do we deliver?’ “.