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SAP Named a Leader in Gartner Magic Quadrant for Utilities Customer Information Systems

July 20, 2017 by SAP News 1

WALLDORF SAP SE (NYSE: SAP) today announced that it has been recognized as a leader for the 12th consecutive time in Gartner’s 2017 Magic Quadrant for Utilities Customer Information Systems.*

“The utilities industry is in a delicate place where it’s balancing the efficient operations of existing infrastructure with the need to adapt to a changing market,” said Peter Maier, general manager, Energy and Natural Resources Industries, SAP. “We believe this recognition affirms SAP’s commitment to empowering the industry to effectively sustain and grow customer relationships, while enabling digital transformation to develop new business models and to capture emerging opportunities.”

In the report, SAP is positioned highest among all vendors on its ability to execute. The report states: “For utilities seeking CIS software, a vendor’s Ability to Execute is primarily a combination of factors driven by product functionality, architecture and performance, and by the ability to meet customer expectations during product delivery and operation.”

With over 800 utilities worldwide using the SAP Customer Relationship Management and Billing for Utilities package, SAP maintains the largest market share. The package is an integrated part of SAP’s suite of solutions, allowing utilities to streamline processes through one integrated system. This helps enhance the customer experience as organizations can engage customers anytime, anywhere from a single end-to-end platform.

According to Gartner, “As utilities become digital businesses, they will increase their dependence on information. Information about energy will become a foundation of the digital utility business model and will be required to run local energy markets and operate networks.” SAP enables utilities to have access to the information they need by providing real-time analysis using the SAP HANA platform. As the digitalization of the industry continues, analytics will play a central role in improving operations and optimizing customer experiences.

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Media Contact:
Stacy Ries, SAP, +1 (484) 19-0411, stacy.ries@sap.com, ET

Gartner Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Gartner, “Magic Quadrant for Utilities Customer Information Systems,” June 2017
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