There is no question that a superior customer experience — and your ability to deliver this better than your competition — is one of the key battlegrounds in today’s competitive environment. To excel, companies need to delight customers and build their loyalty; this is critical to success.
For this to happen, your organization needs business agility and operational flexibility to go up, real-time visibility to increase, and your ability to act on insights made quicker and easier.
Drive superior customer experiences with intelligent ERP from SAP
The 1905 release of SAP S/4HANA Cloud further enables companies to capitalize on these opportunities.
Improving the Digital Age User Experience Speeds Customer Responsiveness
With this release, we add six more SAP CoPilot capabilities, including manage project financials, manage resource requests, and manage customer projects, bringing SAP CoPilot capabilities to more than 30.
AI-Enabled Automation Improves Productivity
Here we are adding eight new and enhanced situation handling capabilities enabled by artificial intelligence (AI), including advanced bank account management (finance), monitoring goods and invoice receipts (finance), manage material coverage (manufacturing), and contract consumption (sourcing), bringing situation handling capabilities to more than 25.
I especially like the intelligent accruals management, which enables you to use the machine learning service provided by SAP to recommend reliable accruals in the review purchase order accruals – for cost accountant application.
Predictive End-to-End Analytics Speeds Insight
Serve your customers better and ensure that promises are kept, now that we have added the ability to monitor delivery performance using predictive analytics, which can help you identify the risk of a potential delay for open customer orders so that action can be taken to avoid missing deliveries.
Strong Industry Capabilities for Better Customer-Centricity
For manufacturers, the 1905 release helps supplier companies manage the JIT supply processes by reducing manual efforts needed to create the sequenced JIT calls. To support the service businesses for manufacturers, service order management and service contract management is now delivered completely by SAP S/4HANA Cloud. For professional services organizations, enhanced overtime management gives project managers and consultants more transparency in projects with comprehensive overtime recording.
Broad Set of Country Versions
Now, companies can expand more easily and manage their subsidiaries more effectively. With 1905, Russia and Portugal country versions are added, bringing the total number of supported countries to 40 and number of available languages to 22.
Conquer Future Business Challenges with Intelligent ERP Today
Boost Productivity, Improve Compliance, Run Your Business Smartly
I would like to add some quick thoughts about future direction. Most people agree that one of the keys to the next generation of successful business software focuses on increasing people’s business impact. In the beginning of this year, we added robotic process automation (RPA) to our AI suite. Parallel to the SAP S/4HANA Cloud 1905 release, we have taken RPA a step further and plan to release pre-built skills and bots specifically for SAP S/4HANA Cloud on a monthly basis. These skills aim to help organizations automate specific processes across SAP S/4HANA Cloud in order to improve productivity and compliance. The first set of skills in the finance and procurement domains is coming soon.
The 1905 release of SAP S/4HANA Cloud continues to deliver what is needed to build a foundation for your intelligent enterprise and empower you to be more responsive and better prepared to operate in today’s complex world.
Learn more about the 1905 highlights here.
Sven Denecken is senior vice president of Product Management and Co-Innovation for SAP S/4HANA.
This article first appeared on the SAP News Center.