Bridging the Gap: How Retailers can Increase Agility and Operational Efficiency in a Rapidly Changing Industry

Now, the constantly changing consumer behaviour, increased online competition, and a generally challenging global retail environment means that to remain competitive today, retailers must drive much more value from their technology investments to target operational efficiency, reduce wastage, and increase agility. Above all, retailers need to focus on banishing bad customer experiences, delivering superior customer experiences, growing their customer base and share of wallet, and creating moments of pure retail magic.

This article first appeared on ITNewsAfrica.