Don’t be a statistic. Most companies think they excel at customer experience, when in fact their customers are dissatisfied. Here’s how you can beat the…
Experience Matters: Why Innovation is Not Enough in a CX-driven Economy
Let’s start with a provocative thought: the new battle lines between successful and failing businesses are defined by customer experience. Don’t believe me? A Walker…
The Role of Artificial Intelligence in the Future of Work
As the Fourth Industrial Revolution disrupts every facet of our lives, business leaders and HR practitioners face a challenging but exciting time. Technologies such as…
True Innovation-led Business Transformation Starts in the Cloud
No matter your industry sector or geographic location, all businesses today have one overriding thing in common: to be successful and sustainable you must be…
Cloud Lets you Innovate Without Disruption
For decades, a CIO’s responsibility was to reduce costs and keep the a company’s IT infrastructure running. Now, CIOs and IT departments are tasked with…
The Role of the Cloud in Your Digital Transformation Journey
Businesses acknowledge they are buried under mountains of inefficiencies and missed opportunities. CEOs understand that digital is an opportunity or a threat. So, the question…
The Future of Business: Technology-Led or Soon-To-Be-Dead
The future of business is in the cloud. That is the message from global analysts as the latest IT sales figures show a marked shift…