As we move to the digital world, which offers an explosive number of options, many companies have lost the personalisation that customers appreciate in their off-line world; personalisation where a merchant recognises them by name,…
As we move to the digital world, which offers an explosive number of options, many companies have lost the personalisation that customers appreciate in their off-line world; personalisation where a merchant recognises them by name,…
Jun 19, 2019 by Dee Chetty, Accenture Interactive Lead for Africa, speaking at SAPHILA 2019