WALLDORF — SAP SE (NYSE: SAP) today announced it has been recognized as a Leader by Gartner in the September 2020 Magic Quadrant for Configure,…
ERP is Dead! Long Live ERP! – Part 1
Why exploring the roots of ERP is key to understanding its future – Part 1 We’re now entering arguably the most fascinating era for business…
CRM Is Dead, and Other Thoughts About the Customer Experience Market
Traditional customer relationship management (CRM) can’t answer the biggest customer challenge facing companies, says Jeremy Cox, a principal analyst at UK-headquartered research firm Ovum. For…
CRM is Dead, Long Live CRM
Is your CRM serving your customers or just serving your sales management? Does it make a difference? From a long- and medium-range perspective, it does…
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