Imagine this: The sound of people working is constantly punctuated by the screech-and-scratch of dot matrix printers and the beeping of fax machines. Mobile phones…
Isuzu Motors South Africa Extends SAP Landscape to Drive Improved Sales, Customer Experience
In today’s Age of the Customer, companies that can offer a consistent, positive customer experience will often outperform their less agile peers. For one of…
Manage Experiences Intelligently in a Socially Distant World
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physical distancing has been…
Focus on Business Outcomes to Improve B2B Sales Efforts
The events of the past year have forced a rethink of how organisations engage in the B2B sales process. The so-called ‘Amazon Effect’ on B2C…
Experiences are Even More Important in a Socially Distant World. Manage them Intelligently
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physcial distancing has been…
Long Live the Experience Economy
Despite the extraordinary events of 2020, the experience economy is alive and well, says Cameron Beveridge, regional director for Southern Africa at SAP. But Beveridge says that it…
How CX Can Help You Win in a Post-COVID-19 World
Companies can’t begin to build CX programs, without understanding that their consumers are all riding out the same storm in different boats. The COVID-19 pandemic…
SAP Concur’s Angelique Montalto: Avoid the Horror of Wading Through Mountains of Receipts
SAP Concur’s cloud-based platform automates much of the previously laborious reporting requirements incumbent on finance departments’ spend management efforts Under strain from a near-stagnant economy,…
Creating Inspired Employees
Employees who are highly engaged are a potent lever of competitive advantage. Ensuring they have the right skills is critical, but the journey starts with…
Remote Working is the Future. Are SA Enterprises Ready?
As the Experience Economy gathers pace, organisations will place increasing focus on engineering the best experiences not only for its customers and partners but its…
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