It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physcial distancing has been…
Long Live the Experience Economy
Despite the extraordinary events of 2020, the experience economy is alive and well, says Cameron Beveridge, regional director for Southern Africa at SAP. But Beveridge says that it…
How CX Can Help You Win in a Post-COVID-19 World
Companies can’t begin to build CX programs, without understanding that their consumers are all riding out the same storm in different boats. The COVID-19 pandemic…
SAP Concur’s Angelique Montalto: Avoid the Horror of Wading Through Mountains of Receipts
SAP Concur’s cloud-based platform automates much of the previously laborious reporting requirements incumbent on finance departments’ spend management efforts Under strain from a near-stagnant economy,…
Creating Inspired Employees
Employees who are highly engaged are a potent lever of competitive advantage. Ensuring they have the right skills is critical, but the journey starts with…
Remote Working is the Future. Are SA Enterprises Ready?
As the Experience Economy gathers pace, organisations will place increasing focus on engineering the best experiences not only for its customers and partners but its…
Will You Be a Winner In The Experience Economy, Or A Once-Great Business That Fails?
In today’s Experience Economy, organisations can no longer consider it ‘job done’ when a sale closes, or a project is implemented. Staying ahead of competitors…
SAP TechEd in 2019: How to Make the Intelligent Enterprise Real
SAP TechEd registration just kicked off for the 2019 event, and this year’s conference is a true innovation movement, where technology leaders will learn how…
High-stakes Experience Economy is Here to Stay
The experience economy is here to stay – and the ability to embrace it could spell the difference between success and failure for companies. Enterprise…
SAP Centres 2019 Strategy on Predictive Customer Support
Going forward SAP plans to predict customer support questions, roll out the relevant solution for on-premises environments and automatically solve the problem in cloud environments….
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